Showing posts with label libraries. Show all posts
Showing posts with label libraries. Show all posts

Monday, 8 October 2018

2018 ALPSP Conference Report - From Adventures in Publishing to #MeToo

In this blog, Alastair Horne, Press Futurist and social media correspondent at this year's ALPSP Conference reports on a packed few days in Windsor hearing from the scholarly publishing community.


This year’s conference once again offered a range of perspectives from across the scholarly publishing ecosystem on the key issues that affect us.

photo Chris Jackson
Keynote - Professor Chris Jackson
Thursday’s opening keynote was given by Professor Chris Jackson, who shared his own experiences as a researcher who has engaged deeply with the industry, publishing more than 150 articles, acting as editor for three journals, and co-founding the EarthArXiv preprint server. In a wide-ranging talk, Jackson offered some advice for publishers drawn from his experience: to be transparent about APC pricing; to offer strongly reduced APCs to early career researchers in order to build an affinity with new authors; and to be clear about their views on metrics. On open access, though generally enthusiastic, he suggested that Plan S had caused concerns among academics and might create challenges for societies who relied on income from subscription or hybrid journals to fund their other activities.

Open access was, inevitably, a theme that persisted throughout the conference. The panel that followed Jackson’s talk asked how societies and publishers should ‘accelerate the transition’. Kamram Naim shared details of the ‘subscribe to open’ model used by non-profit publisher Annual Reviews, which addressed the twin problems of library policies on ‘donations’ often preventing the support of open access initiatives, and the fact that APCs don’t work for journals that publish invited contributions from scholars, rather than receiving submissions. Their ‘Subscribe to Open’ model, which bears some similarities to Knowledge Unlatched’s, sees libraries receive a discount on their journal subscriptions if they choose to participate in unlocking initiatives: if enough do so, then that volume’s issues of the journal become available through open access; if not, then only subscribing institutions have access. Naim’s fellow panellist Steven Hill, Director of Research at Research England, and architect of the new REF, insisted that the new requirement for open access monographs would not mandate any particular model. His position was strongly challenged, though, by the panel’s third speaker, Goldsmiths Press’ Sarah Kember, who asked why the transition to open access for monographs was happening at all, and called for a deceleration to allow time for more consideration of differences across the sector. Plan S, she suggested, totally disregarded the humanities and monographs, and posed a considerable threat to academic freedom by restricting where researchers could publish.

photo Conference Panel session
Panel debate on Open Access
The following day, a further session considered the impact of open access on library sales, strategies, and solutions, as library directors from Europe and the US shared some insights into their institutions’ recent cancellations of big deals. Wilhelm Widmark, Library Director of Stockholm University, suggested that the Swedish universities’ decision to reject what he described as a ‘good’ proposed deal with Elsevier was because it didn’t offer a sustainable route to full open access; the money saved is being redirected towards fully open access journals. Jean François Lutz, Head of the Digital Library at the University of Lorraine, and Adrian Alexander, Dean of the Library at the University of Tulsa, added that their own institutions’ decision to cancel some of their big deal contracts were prompted by budget constraints and unsustainable pricing increases.

Friday’s opening session considered another increasingly hot topic: customer data. Chris Leonard from Emerald shared insights from their work in mapping user journeys in accessing their content, and one key finding – that though a high proportion of people who visit their site discover it through Google, the majority of those people don’t have institutional access and so leave; people who come to the site via library discovery services are far more likely to continue their journey further. Lettie Conrad of Maverick Consulting spoke of the wealth of data available to publishers, both internal – customer service records, sales reports, customer data, market research findings, product testing and user studies – and external – competitor analysis, discovery journeys, and usage analytics. Transforming such data into usable information required strategic thinking and some investment, she suggested, but it wasn’t rocket science. The third panel member, David Hutcheson, told how BMJ had developed a strategy for using data to inform their decisions, drive user engagement and deepen user understanding. Working with consultants and stakeholders to create an overall plan, they started by deepening their understanding of their existing technology and resources and testing them to see what worked. Integrating their different platforms to connect their data, and developing partnerships with suppliers, the BMJ set up a small six-person data team to serve as a specialist centre of excellence, supporting the rest of the business, automating processes and delivering self-service reporting to enable and empower colleagues to make use of the data produced.

The parallel sessions offered the usual dilemma of which to attend, and though there’s too little space to describe them all here, a personal highlight was a fascinating panel on the digital humanities. Peter Berkery of the Association of University Presses, Paul Spence of King’s College London, and Etienne Posthumus of Brill all discussed recent experiments in finding modes of publishing that would support the complex needs of this growing sector. Spence spoke of the need to fix a common terminology for the different types of publications produced, while Berkery talked through four marquee digital projects by university presses: Rotunda at Virginia, Manifold at Minnesota, Fulcrum at Michigan, and .supDigital at Stanford; Posthumus spoke on Brill’s own initiatives in labs and data.
Revenues from rights formed the focus of the day’s final session, sponsored by Publishers’ Licensing Services: Rebecca Cook of Wiley emphasised the need for thorough documentation governing what can be done with content, while Clare Hodder urged publishers to invest in metadata.

Photo Awards Presentation
Code Ocean wins the ALPSP Awards for Innovation 2018
Then, at the evening’s gala dinner, the winners of two prestigious ALPSP Awards were announced: Richard Fisher was honoured for his Contribution to Scholarly Publishing over a long career, both at Cambridge University Press and in his retirement, busier than many people’s main careers; then the cloud-based computational reproducibility platform Code Ocean was named the winner of the ALPSP Award for Innovation in Publishing.

The final day of the conference was dominated by ethical questions. Professor Graham Crow of the University of Edinburgh explored issues in research and publishing ethics, before the closing panel session addressed ‘The #MeToo Era in Academic Publishing: Tackling harassment and the roots of gender bias’. Femi Otitoju of the Challenge Consultancy shared some lessons drawn from thirty years of experience working in this area, emphasising the need to create the right working culture by focusing on positive outcomes rather than problems – having a ‘dignity at work’ policy rather than one on harassment, for instance – and prominently highlighting such policies through posters rather than pages buried on the company intranet. Karen Phillips of SAGE spoke of the need for publishers to learn from each other, while Eric Merkel-Sobotta of De Gruyter emphasised the importance of economic arguments in convincing management of the need to address such problems. Dr Afroditi Pina shared the results of her research into sexual harassment and successful strategies for addressing it: the need to agree appropriate sanctions for unacceptable behaviour, the role that public apologies can play in such sanctions, and the importance of listening un-defensively to those reporting harassment.

photo Beaumont Estate
The Beaumont Estate

If you would like to hear more about this year's ALPSP Conference, you can find video footage, audio and speaker presentations at:

 

https://www.alpsp.org/2018-Programme


The ALPSP Conference and Awards 2019 will be held at Beaumont Estate, Old Windsor, UK on 11-13 September. Please save the date!



Tuesday, 13 March 2018

Understanding how to get your journal article in front of the reader

Understanding how to get your journal article in front of the reader and working out how to navigate the multitude of discovery resources and authentication barriers is essential to the success of a publishing organisation. It is also the topic of one of our most popular training courses. Here, we spoke to Online Journal Discovery and Delivery: Working with Libraries and industry intermediaries to maximise readership co-tutor, Tracy Gardner, about the challenges of keeping up-to-date in this area.


"One of the biggest challenges publishers face is making sure their content can be easily found in the various discovery resources readers use to find journal articles, and then to ensure the steps between the reader finding the content and reading it are seamless and without barrier. There are so many potential pitfalls along the way, and this issue therefore concerns people working in production, IT, editorial, sales, marketing and customer service.

The pace of change is fast, technology is evolving all of the time and the driver for much of it has come from the libraries. Libraries are keen to ensure their patrons find and access content they have selected and purchased and by keeping them in a library intermediated environment they feel they can improve their research experience overall. Ultimately the library would like the user to start at the library website, find content they can read and not be challenged along the way.

Simon Inger and I have been running the Online Journal Discovery and Delivery course two or three times a year for twelve years now and we have never run the same course twice - it constantly needs to be updated.

Those working in customer facing roles such as sales, marketing and customer service may not fully appreciate how much library technology impacts on the way researchers find and access their content. Many people are surprised to learn that poor usage within an institution is often because something has gone wrong with the way the content is indexed within the library discovery layer, how it is set up in the library link resolver, or issues with authentication.

For those in operational or technology roles, the business technology side of journals can seem unnecessarily complex and, especially for those new to the industry, the way the information community works can seem counter to the way many other business sectors operate. What makes sense in classic B2B or B2C environments will not make sense within the academic research community.

By helping people who work in publishing houses understand how the technology supporting journal delivery works, and how they can most effectively work with libraries to maximise discovery and use of their content. Many people who have attended our course have not been aware of the impact some of their decisions have had and our course has helped them understand why they need to work in certain ways."

Tracy Gardner will tutor on the upcoming Online Journal Discovery and Delivery course on 20 March. Full course details can be found here

Monday, 12 March 2018

Realising 'Wa' in the East: A Sales Manager's findings

In this blog Martin Jack, Senior Sales Manager for IPR License and Course Tutor for our fantastic new course - Introduction to Sales Management in Scholarly Publishing: Selling to libraries, academics and institutions shares his pointers on doing business in Japan. 


Before I started doing business in Japan I read a number of books offering practical advice on how to be successful across the Japanese business table. “Bow from the back, not from the neck!” I repeated to myself mantra-like as I entered my first meeting and didn’t come to my senses until some-time afterward: a clumsy, graceless and inelegant 6”4 Scot is surely going to appear sillier the more he tries to imitate deep bows! My mistake was in thinking that I was going to win points for emulation…and to think, I had both watched and read James Clavell’s 1 million words+ Shogun! Oh well, Richard Chamberlain aside, at least I wasn’t in the position of Lord Macartney, whom 200 years prior was to head the first British diplomatic mission to China. “To kowtow or not to kowtow?”, in front of the ruling Qianlong Emperor of Beijing, was his predicament. And yet, his kowtow and my bow had no relevance whatsoever to the success of our meetings (one slightly more anticipated than the other perhaps). Then, as now, the essential requirement to successful international business is trust built on mutual cultural understanding – protocol is a secondary factor. As for imitation, Wilde’s judgement is final: ‘imitation is the sincerest form of flattery that mediocrity can pay to greatness!’ And so, I’ve put together some pointers of my own for when you find yourself preparing for your first Japanese business meetings, which I hope are of some help.


Focus on the Relationship


Focus on the relationship entirely. You won’t succeed in your business in Japan if you can’t establish a relationship. Try to be friends first, develop a relationship, and earn and build some trust in each other. Start by taking a genuine interest in who you are meeting and remember their name, even if you have to write it down in front of them (they’ll invariably give you a business card at the beginning of the meeting with a transliteration of their name in English which you can refer to) and get them to help you intone the pronunciation if you struggle.


Setting the Pace


You won’t be the one to set the pace, no matter how much time you have for the meeting and no matter how many topics you’ve prepared to discuss. You have to defer to the pace at which your hosts are willing to proceed. Mirroring the pace of your hosts will show respect, save yourself from being seen to show impatience, and show that you are willing to spend as much time as necessary on any point raised. Those points may not appear to be important in the grander scheme of things but at the juncture when they are raised they should be treated with all the seriousness accorded by your interlocutor. Best to keep in mind what you aim to achieve in the meeting whilst preparing mentally for not achieving anything (see ‘Manage your Expectations’ below). The discussion over details of your agenda points can be picked up again afterwards over email or over the phone. 


Manage your Expectations


Don’t expect decisions to be made over the table and don’t put your counterparts on the spot, no matter how good your offer is. Many decisions are made in Japan on a consensual rather than individual basis, after much discussion, so that amongst other things, harmony (wa) is maintained. When a poor decision is made in Japanese business, the blame is generally shared amongst employees rather than it being attributed to any one person (which would result in a loss of face which the Japanese are careful to avoid). Try to avoid tipping the balance and spoiling the progress you’ve made by persistently chasing for a decision. Have patience (an invaluable Confucian trait!) or try to incentivise for a quicker decision. Remember, the Japanese are not necessarily working on the basis of your financial year.


Attention to Detail


A key feature of Japanese culture which has a direct bearing on the way you will do business is that of detail, detail, and more detail. Expect and prepare for detailed questions on your offering and proposal throughout and towards the end of your meeting. You will get the sense of the amount of detail the Japanese are used to absorbing by checking out any Japanese book on your favourite rock band. Not only will you get profiles of the band members and detailed album listings, you’ll get descriptions of their preferred guitars and each of the effects pedals they use. ‘Paisley!’, retorted an avid Japanese fan, ‘Paisley, not Glasgow!’, when I made claim to Gerry Rafferty as a fellow Glaswegian. Check your facts in advance!


Etiquette and Manner


It’s important to get an understanding of what is and what isn’t culturally acceptable amongst the Japanese so that you gain an insight into how they think and so you can conduct yourself in a manner that will be acceptable or even admired by them. Honne and tatemae are Japanese words roughly equivalent to the common concept of private and public face which is part of all cultures, however, in Japan this is something that is used in daily life and not in a negative sense – you could say that tatemae is a form of social lubricant. From a Western point of view, to conceal the truth is usually not taken well, however as it is so important to the Japanese to maintain harmony, most of the time true feelings and thoughts are not expressed directly in order not to hurt the feelings of others. Take that into consideration when you are approaching negotiation. There may not be much opportunity to negotiate prices, for example (certainly not as hard and fast and enjoyably as in mainland China), and so you might find it useful tailor your offerings so that they are as initially attractive to your counterpart as possible.


Profile photo of Martin Jack
Martin Jack
Martin is Senior Sales Manager for IPR License, the official rights and licensing solution of Frankfurt Book Fair. He has over eight years' experience in international sales in academic publishing with Taylor & Francis, having lived and worked in England, Singapore, China and Japan. 


For more info on our new course: Introduction to Sales Management in Scholarly Publishing: Selling to libraries, academics and institutions running on 28 March visit:
https://www.alpsp.org/Training/Sales-Management/52774


Tuesday, 23 February 2016

Why is the business technology side of eJournals so unnecessarily complex? Tracy Gardner reflects...

Photograph of Tracy Gardner
eJournal technology is an essential part of the scholarly publishing industry. It is also the topic of one of our most popular training courses. Here, we spoke to Understanding eJournal Technology co-tutor, Tracy Gardner, about the challenges of keeping up-to-date in this area.

"One of the biggest challenges publishers face is making sure their content can be easily found in the various discovery resources readers use to find journal articles, and then to ensure the steps between the reader finding the content and reading it are seamless and without barrier. There are so many potential pitfalls along the way, and this issue therefore concerns people working in production, IT, editorial, sales, marketing and customer service.

The pace of change is fast, technology is evolving all of the time and the driver for much of it has come from the libraries. Libraries are keen to ensure their patrons find and access content they have selected and purchased and by keeping them in a library intermediated environment they feel they can improve their research experience overall. Ultimately the library would like the user to start at the library website, find content they can read and not be challenged along the way.

Simon Inger and I have been running the Understanding eJournal Technology course two or three times a year for ten years now and we have never run the same course twice - it constantly needs to be updated.

Those working in customer facing roles such as sales, marketing and customer service may not fully appreciate how much library technology impacts on the way researchers find and access their content. Many people are surprised to learn that poor usage within an institution is often because something has gone wrong with the way the content is indexed within the library discovery layer, how it is set up in the library link resolver, or issues with authentication.

For those in operational or technology roles, the business technology side of eJournals can seem unnecessarily complex and, especially for those new to the industry, the way the information community works can seem counter to the way many other business sectors operate. What makes sense in classic B2B or B2C environments will not make sense within the academic research community.

By helping people who work in publishing houses understand how the eJournal technology works and how they can most effectively work with libraries to maximise discovery and use of their content. Many people who have attended our course have not been aware of the impact some of their decisions have had and our course has helped them understand why they need to work in certain ways."

Tracy Gardner will tutor on Understanding eJournal Technology in March and October 2016. Book your place now.