Technology has removed the barriers between production, editorial, marketing, sales, customer services and most importantly – the customers. Renew Training’s Understanding E-Journal Technology course is aimed at anyone in working in these departments and will help them connect with their customers and better understand their requirements.
Many publishing companies routinely send all their customer facing staff on Renew Training’s courses and 100% of course delegates have said they would recommend this course to others in their organisations.
Delegates will gain a business-level grounding in e-journal delivery technologies, gain greater insight into customers' technical and business requirements and better understand the role technology plays in e-journal deployment and discoverability. The course will educate attendees about key issues affecting the delivery of e-journals and how these affect licensing, customer service and even pricing. Participants will also learn what necessitated technological change in libraries and publishers and how to solve some of the key problems posed by library technologies such as link servers, A-Z lists, federated search, web scale discovery, DOIs, OpenURL, Athens and Shibboleth
Courses will be held in London on Tuesday 15th February, 2011, Washington DC on 14th March and Philadelphia on 16th March.
Visit http://www.renewtraining.com/schedule.htm for more information and to book a place. Members of ALPSP, ASA, and SSP are eligible for affiliate discounts.