David Smith, The IET's Head of Product Solutions, writes:
"I cut my teeth in this business, under the original scholarly start-up environment of the legendary Vitek Tracz and his various ‘crazy ideas’ (that he generally managed to sell to the traditional publishers and thus make his return). Late 90s and early 2Ks. It was a wild ride.
Looking back over 15+ years, it’s fascinating to see what has changed and what hasn’t. In our world, we’ve ridden the wave. We digitised our back catalogues, the subscription business model still works well, the OA charging model is humming along nicely. We are not the Newspapers, or the Recording Artists, or the Bookstores and the Record Shops; The High Streets and Main Streets.
Yet we have challenges; the ennui that accompanies the knowledge that our money makers are all very mature things indeed. The knowledge, that despite the above, the networked world has not been kind to other mature businesses. The people who pay for our services are not the people who use them, day to day. We don’t have the luxury of a signal from the user that can be measured by credit card transactions. It’s very hard to connect a piece of new functionality to an increase in ROI. And a new product? Well, it’s probably fighting for existing money, from another product somewhere. New markets, proper new markets, are hard things to reach in our world, and they have fundamentally different environmental parameters.
And the way we are set up as organizations can also be challenging. Mature successful long lasting organizations (many of whom measure their existence in centuries!) have survived by optimising themselves to do what they do, day to day, very effectively.
The new new thing can be and often is, an existential challenge. Will and I experienced that cognitive dissonance many times with attendees of our (ever evolving) Web 2.0 course.
Like Will, I also help my organization work out what things to focus on and how to best deliver them. And I ‘have people’ who then get to work with the engineering needed for the products to come to life. I’m increasingly fascinated by the processes that successful product shippers use. Iteration; rigorous analytics; unity of purpose; cross functional team building; horizon scanning and rapid delivery and more.
Because one thing is true; the successful organizations, the ones that ‘disrupt’ the old guard, are the ones that have figured out an end-to-end creative process that enables them to outflank their competition.
We will be using the twitter hashtag #alpspcreate to share interesting links on the run up and after the course, please do join the conversation."
David Smith is co-tutor on the new Disruption, Innovation and Creativity training course alongside Will Russell from the Royal Society of Chemistry. Further details and booking on the ALPSP website.
Read Will Russell's post he asks where could new ideas come from?
Showing posts with label David Smith. Show all posts
Showing posts with label David Smith. Show all posts
Wednesday, 29 June 2016
Thursday, 12 September 2013
Publishing practicalities: Google Analytics and the cloud
David Smith from the IET chaired an insightful publishing practicalities session on day two of the ALPSP International Conference where Jason Hoyt from PeerJ expounded the benefits of being in the cloud and Alan Hyndman from Digital Science outlined how you have to use Google Analytics to improve your marketing.
Why love Google Analytcis?
It’s free. It’s comprehensive. It's the most commonly used analytics tool. As a result, there is an expert online community (blogs, training forums, etc). Google being Google they constantly upgrade it so it is constantly evolving. It is easy to use - you don’t need SQL or excel skills to use the data - and easy to implement.
Key elements of Google Analytics include the audience overview. This provides overarching information and indicates whether your traffic is going up or down and why, are the visitors staying, and helps assess whether you get quality traffic?
Location provides breakdown of geographical spread of visitors. The technology section includes browsers – essential if you are developing a site which tells you what to test on and how to build best structured site for optimal performance. Traffic sources will tell you where people find you and therefore which part of marketing channel is most successful.
Within the content and conversions function, a common mistake that people make is that they don’t set up goals. When defining conversion you can look at macro conversions (sign up for an account, buy a product, buy a subscription) and micro conversions (stay for more than 5 minutes, view different pages, share with social media, etc). You don’t get data retrospectively so set up goals at the start. You will then be able to drill down into (e.g. conversions or sales and find out how/where people found your site) and focus marketing on the most effective ones.
Goal funnels show drop off points that you can use to spot and solve problems. Another key thing is to do is campaign tracking. Don't forget about multi channel attribution. If you look at the end then you might attribute something to Facebook, but actually people don’t use the web in that way. They might sign up via Google for a newsletter, receive email communications. You need to take a step back and consider all channels and how they influence customer behaviour.
Recognise you can outsource to specialists
Jason Hoyt from PeerJ explained the benefits of moving to the cloud. He suggested that you need to go through a period of introspection and throw out (outsource) anything that is not core or where you aren’t experts.
Identify your customer and their top needs. Throw out anything that your customers don’t care about. The modern organization is SaaS-supprted (software as a service). PeerJ started out with SCALR cloud management solution (open source solution). There are a variety of pricing models (monthly, pay per use, etc). They have back-up with Amazon whose servers are global and regional so there are multiple back-ups. The (Amazon) cloud is for organisations both big and small (e.g. Netflix and Dropbox).
Using the cloud has a psychological bonus – of being on the cutting edge of technology. There are exceptions to these rules, but for the most part you’d be served well to follow these tips.
Why love Google Analytcis?
It’s free. It’s comprehensive. It's the most commonly used analytics tool. As a result, there is an expert online community (blogs, training forums, etc). Google being Google they constantly upgrade it so it is constantly evolving. It is easy to use - you don’t need SQL or excel skills to use the data - and easy to implement.
Key elements of Google Analytics include the audience overview. This provides overarching information and indicates whether your traffic is going up or down and why, are the visitors staying, and helps assess whether you get quality traffic?
Location provides breakdown of geographical spread of visitors. The technology section includes browsers – essential if you are developing a site which tells you what to test on and how to build best structured site for optimal performance. Traffic sources will tell you where people find you and therefore which part of marketing channel is most successful.
Within the content and conversions function, a common mistake that people make is that they don’t set up goals. When defining conversion you can look at macro conversions (sign up for an account, buy a product, buy a subscription) and micro conversions (stay for more than 5 minutes, view different pages, share with social media, etc). You don’t get data retrospectively so set up goals at the start. You will then be able to drill down into (e.g. conversions or sales and find out how/where people found your site) and focus marketing on the most effective ones.
Goal funnels show drop off points that you can use to spot and solve problems. Another key thing is to do is campaign tracking. Don't forget about multi channel attribution. If you look at the end then you might attribute something to Facebook, but actually people don’t use the web in that way. They might sign up via Google for a newsletter, receive email communications. You need to take a step back and consider all channels and how they influence customer behaviour.
Recognise you can outsource to specialists
Jason Hoyt from PeerJ explained the benefits of moving to the cloud. He suggested that you need to go through a period of introspection and throw out (outsource) anything that is not core or where you aren’t experts.
Identify your customer and their top needs. Throw out anything that your customers don’t care about. The modern organization is SaaS-supprted (software as a service). PeerJ started out with SCALR cloud management solution (open source solution). There are a variety of pricing models (monthly, pay per use, etc). They have back-up with Amazon whose servers are global and regional so there are multiple back-ups. The (Amazon) cloud is for organisations both big and small (e.g. Netflix and Dropbox).
Using the cloud has a psychological bonus – of being on the cutting edge of technology. There are exceptions to these rules, but for the most part you’d be served well to follow these tips.
Labels:
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Alan Hyndman,
ALPSP conference,
David Smith,
IET,
Jason Hoyt,
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publishing
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